POLICIES
TIMELINES
Please take into consideration the amount of time it takes to personally design for you. Every design starts from scratch, so ample time is needed to create the perfect invitation or announcement for you. I ask that you schedule your consultation no later than the times listed for each type of invitation:
SAVE-THE-DATES: 9-15 months before event
WEDDING INVITATIONS: 6-8 months before event
WEDDING STATIONERY: 1-2 months before event
PHOTO + OTHER INVITATIONS: 3-4 months before event
A timeline and estimated completion date will be included in your contract. How quickly you receive your finished invitations depends entirely on how promptly you make decisions and communicate them with me. I will not be responsible for not meeting deadlines due to delayed client reaction or response.
RUSH ORDERS
Because of the personal and lengthy process of custom design, there is little time for rush orders. Orders may be considered rush if they are needed within a 4-6 week turnaround. Rush orders may be accepted depending on my availability and the requirements of the project. Rush orders will add a charge of 20% to your order total and the complete balance is due once the contract is sent and before any design work can begin. In some cases, rush orders will not be possible.
MINIMUM ORDERS + QUANTITIES
All custom design orders must reach a minimum amount of $100; otherwise a $35 design fee will be assessed. Photo card invitations/announcements must be ordered in sets of 25. All other invitation styles have no set order quantities. I suggest you order a minimum of 10 extra for keepsakes and last minute guests.
ADDITIONAL DESIGN STAGES
3 Design Stages are provided to you along with 2 complimentary rounds of changes. There is a $25 charge per each additional round of changes. Most clients are satisfied with the included design work and do not incur additional fees.
PROOFING
I can’t stress enough how important it is to proofread every little detail. I encourage you to show your proof to friends and family members. The more eyes, the better! Once you have given final approval, no further changes can be made and any errors will be corrected at your expense.
PAYMENT
Payments can be made by cash or check. There is a $35 charge for returned checks. Checks can be made payable to: Holly Nejedly -or- Artsy Occasions. Please send payments to: 866 Flat Rock Road, Bellevue, OH 44811.
PRODUCTION + INCONSISTENCIES
I print and assemble 99% of the invitations I design in my studio allowing me to have complete control of the process to ensure that everything in perfect! Due to the nature of handmade items, each invitation may have certain variations.
POSTAGE
My invitations almost always incur additional postage because of the weight and thickness of the products I use. I will provide you with the accurate postage cost upon receipt of your invitations. Artsy Occasions is not responsible for items lost or destroyed through the mailing process.
PRIVACY POLICY
I respect your privacy! Artsy Occasions does not sell or exchange names or any information you provide during the process of your invitation design.
DESIGN PROPERTY
All designs and concepts are property of AO. All work may not be reproduced in any form without my consent. I retain all personal rights to use any preliminary or completed designs for the purpose of display and for other clients to view.
ORDER CHANGES
No changes can be made after you have signed and returned your Design Proof.
RETURNS + CANCELLATIONS
If you wish to cancel your order, contact me immediately. If you have not received your Design Proof and your order has not yet gone into production, you are responsible for your 50% deposit and any materials (paper, ribbon, etc) that have been purchased. If your project has already gone to production, you are responsible for the entire amount as stated in your contract. Because of the personalization of custom stationery, orders are non-refundable, with no exceptions. If an error has occurred on my part, I will do my absolute best to correct the problem.
EARLY ENVELOPES
If you wish to receive your envelopes in advance for addressing purposes, please let me know during your consultation. An additional delivery charge may be applied to your balance.
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